In Mai 2018, the kick-off meeting for one of ADG’s new projects – Improving profitability and operational efficiency of Farm Credit Armenia (FCA) – took place in Yerewan, Armenia. FCA is the only cooperative of its kind in Armenia. Founded in 2007 with 57 farmers, it has now more than 5,300 members and 10 offices throughout Armenia. In a first step, the key processes of FCA were identified and various measures elaborated, which may have the potential to positively influence the operational efficiency and profitability of FCA. The further activities of the project will focus on the amendment of existing processes, procedures and relevant internal acts. Additionally trainings and on-the-job coaching are employed to ensure the implementation of the new processes and procedures.